We want you to be completely satisfied with your purchase from Football Kits Vapor Company Limited. If for any reason you are not, we have a straightforward and transparent refund policy to ensure your peace of mind. Please take a moment to read the details of our refund policy below:
1. **Eligibility for Refund**:
- Refunds are eligible for products or services that meet the following criteria:
- The product or service is defective or damaged upon receipt.
- The product or service is not as described on our website.
- The product or service was not delivered within the promised time frame.
2. **Refund Request**:
- To initiate a refund, please contact our customer support team at vaporspprt@gmail.com within 5 days of receiving your order.
- Provide a clear explanation of the issue, along with any supporting documentation, such as photos of damaged items.
- Our customer support team will guide you through the refund process.
3. **Refund Process**:
- Once your request is received and approved, we will provide instructions on returning the product, if applicable.
- Refunds will be issued using the same method of payment used for the original purchase. Please allow [number of days] for the refund to process.
4. **Non-Refundable Items**:
- Some products or services may not be eligible for refunds. These include:
- Products or services that have been used or consumed.
- Custom-made or personalized items.
5. **Shipping Costs**:
- If your refund is approved for a product or service with return shipping, we will cover the return shipping costs. However, original shipping costs are non-refundable unless the product was defective or not as described.
6. **Cancellation Policy**:
- If you wish to cancel an order, please contact us as soon as possible. Cancellations made before the order is shipped may be eligible for a full refund. Once an order has been shipped, it will be treated as a return, and our standard refund policy will apply.
8. **Non-Availability**
- If an option you ordered such as name and number or patch for a kit which turned to be out of stock, you will be informed through e-mail, we can't refund you the option's pricing, you will be gifted a discount double the amount of the option you ordered, for example, if name and number printing which costs $3 isn't available, you get $6 discount for your next order.
7. **Contact Us**:
- If you have any questions or concerns regarding our refund policy, please contact our customer support team at vaporspprt@gmail.com
FKV is dedicated to providing exceptional products and services. We value your trust and are committed to ensuring your satisfaction. Thank you for choosing us as your football kits provider.
Sincerely,